The Emotionally Intelligent Manager: Lead with Empathy and Confidence

Learn how to use your emotional intelligence (HEART) along with cerebral intelligence (HEAD) to manage yourself and your team effectively.

Course Description

In The Emotionally Intelligent Manager: Lead with Empathy and Confidence, you’ll learn how to improve your capacity for recognizing your own emotions and those of others, for managing emotions well in yourself and others, and for motivating yourself and your team members.

A UC Berkeley study found that managers with emotional intelligence (EQ) and IQ are 4 times more successful at their roles than those with just IQ.

In this 90 minutes webinar, you’ll learn about the critical dimensions or clusters of EQ – self-awareness, self-management, social awareness, and relationship management – and how best to use these competencies at work to modify your behavior and impact outcomes positively.

Areas Covered

• What is emotional intelligence?
• What is YOUR emotional intelligence? (A short 10-point questionnaire)
• Why it is important to know about emotional intelligence?
• The four dimensions or clusters of emotional intelligence
• Techniques for utilizing your emotional intelligence to manage even more effectively.

Complimentary Handouts

• Questionnaire to score your EQ
• Sample scenario-based questionnaires to aid in effective team management.

Why should you attend?

Whether you are a manager supervising a team or an individual player who wants to impress their colleagues and managers, this webinar will benefit you immensely.

It’ll be worth 90 minutes of your time to learn effective empathy-based management techniques that can help you every day at work.

Join us, laugh, listen, and learn as Chris DeVany leads us all through this important workplace-related topic, key questions, and answers we all need to be able to address effectively to improve our own and our team’s performance!

Learning Objectives

• The key dimensions of EQ and how they impact your effectiveness at the workplace
• How to strengthen your ability to identify your emotional state “in the moment?”
• How to manage your emotions more skillfully under workplace stress?
• How to become a better listener to build empathy and connection with others?
• How to recognize behaviors that foster strong, trusting relationships at work?

Who will benefit

• C-level Executives
• SVP, VP, Director
• Managers and Supervisors – all levels
• HR Professionals
• Training and Development Professionals
• Entrepreneurs and Business Owners
• Professional Coaches and Mentors

About the Instructor

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Coca-Cola, Microsoft, Aviva Insurance, and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom.

He has published numerous articles in publications ranging from ASTD/ Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill has helped and continues to help thousands of executives, managers, and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to talk on a variety of topics including leadership, communication, team building, project management, and more. He has served or is currently serving as a board member of various associations such as the American Management Association, Institute of Management Consultants, National Speakers Association, and many others. Chris is also an award-winning Toastmasters International Competition speaker.

Chris has distinguished himself professionally by serving as a manager and trainer in various departments at organizations such as Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care, and Marriott Corporation.

Chris holds degrees in management studies and organizational behavior from Boston University. He has a rich cultural experience having traveled to 47 states and 22 countries in the course of his career.

Refund policy

Attendees may cancel up to two working days prior to the course start date and the refund will be processed within two working days.

We will process/provide a refund if the webinar is canceled. Refunds will not be given to participants who do not show up for the webinar. On-demand Recordings can be requested in exchange. Webinar may be canceled due to lack of enrollment or unavoidable factors. Attendees will be notified 24 hours in advance if a cancellation occurs. Substitutions can happen at any time.

If you have any concerns about the content of the webinar and are not satisfied please contact us at care@thecomplyguide.com

Alternatively, you can register here!