Precision Tools for Error Reduction: Strategies & Implementation Techniques

Learn practical approaches & tools to correct, prevent, and avoid the reoccurrence of human performance issues in GMP-related environments.

Course Overview

Human error is known to be the primary cause of quality and production losses in many industries. Although human error is unlikely to ever be eliminated, many human performance problems can be prevented.

Human errors start at the design stage. From procedures, training, and workplace environment, many variables that affect human behavior CAN be managed, reducing the likelihood of these occurrences. When working with these challenges, it is imperative to understand human behavior and the psychology of error and understand exactly where the system’s weaknesses are so that they can be improved and fixed.

This course offers practical approaches and tools to address human performance issues in GMP-related environments by using a particular methodology to correct, prevent, and avoid the re-occurrence of these matters.

Areas Covered

• Background on Human Error Phenomena and Measurement.
• The importance of Human Error Prevention/reduction.
• Quantitative and qualitative information gathering.
• Why do we need tools for human error reduction programs?
• Training as a tool and human error.
• Facts about human error and training.
• Human Error as the Root Cause: what to do and how to measure it.
• Tools [Prediction, Root Cause Analysis, Cognitive load assessment, Systems available, Human error rate, Floor checklist, Interview questions]
• Human error rates and other metrics
• Trending and Tracking
• Metrics and Human Error [KPIs, Human Error rate, 1st-time pass rate, Overall equipment effectiveness (OEE), and Trending /Tracking]

Why should you attend?

This training will discuss the latest trends in human error issues in the industry. We will provide hands-on and practical tools that can be implemented and used after this event. The session will discuss human error categories, near root causes, and root causes for these events.

Learning Objectives

• Understand human error: factors and causes.
• Understand the importance: regulatory and business.
• Define the process to manage Human Error deviations.
• Learn about human error measurement.
• Learn about tools for measurement.
• Establish Key Performance Indicators.
• Define and measure human error rate, cognitive load, and CAPA effectiveness
• Identify what I can do to support human reliability.

Who will benefit

GMP-regulated manufacturing facilities including Pharma medical devices, biologics, food and nutrition, and any other organization that has employees executing activities in which they can make mistakes. Titles that will benefit include:

• Training Managers and Coordinators
• Operations
• Manufacturing
• Plant Engineering
• QA/QC Staff
• Process Excellence/Improvement Professionals
• Industrial/Process Engineers
• Compliance Officers
• Regulatory/Legislative Affairs Professionals
• General/Corporate Counsel

About the Instructor

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with over 20 years of experience specializing in Engineering Psychology and Human Reliability.

She has held positions leading Training and Human Reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

In 2009, Dr. Collazo established Human Error Solutions (HES), a training and consulting firm, and she has positioned herself as one of the few Human Error Reduction Experts worldwide.

HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness implemented and proven amongst different industries globally. Furthermore, this scientific method has been applied in critical quality situations and workplace accidents. As a GMP expert, she has also been a Keynote Speaker at significant events worldwide.

Ginette Collazo, Ph. D., is the author of several books, “Human Error: Root Cause Determination Model” and “Mission Matters: World Leading Entrepreneurs Reveal their Top Tips to Success.”

In 2023, Human Error Solutions was named as a top ten industrial service provider by Manufacturing Outlook magazine and featured in ABC, Fox, NBC, and CBS news.

She hosts The Power of Why Podcast—a show about human behavior in the workplace and critical thinking.

Refund policy

Attendees may cancel up to two working days prior to the course start date and the refund will be processed within two working days.

We will process/provide a refund if the webinar is canceled. Refunds will not be given to participants who do not show up for the webinar. On-demand Recordings can be requested in exchange. Webinar may be canceled due to lack of enrollment or unavoidable factors. Attendees will be notified 24 hours in advance if a cancellation occurs. Substitutions can happen at any time.

If you have any concerns about the content of the webinar and are not satisfied please contact us at care@thecomplyguide.com

Alternatively you can register here!

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